Frequently Asked Questions

Please read our FAQ before sending us a message.

Orders & Shipping FAQ
Where do you ship from?

Depending on product type and your order shipping address, Treaja.com ships from California and North Carolina, USA.

Do you accept orders from outside the US?

Currently, Treaja.com ships only to The United States of America and Canada.

How long will delivery take?

Order processing times vary according to order size and product types.  Order processing time usually takes 2-7 business days before shipment. You will receive an email confirmation with a tracking number once your item has been shipped. Orders from customers who choose expedited shipping are enlisted to the top of our fulfillment queue.

What about possible custom fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more package(s) may be shipped to you and may get custom fees when they arrive to your country.

With Treaja’s calculated shipping rates at checkout, orders to Canada generate an Int’l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they’re less likely to get lost in the mail.

I have received only part of my shipment, where are the other items?

Our store items vary in type and size. Depending on the items included in your orders, some items might be packaged and shipped separately, and each item may have different delivery times. If you would like to know the status of your other items, please e-mail us at orders@treaja.com with your name and order number.

What are the shipping fees?

Shipping fees vary according to the order size, type and destination. In your checkout you will choose among different shipping options and your shipping fees will be calculated accordingly. For example, for orders shipped via USPS, the first t-shirt costs $5 within the US, and each additional t-shirt costs $0.75. Your final and accurate shipping rate that is relevant to your order is calculated in the checkout process before finalizing your order.

Can I make a wholesale order?

Sure. Please use our contact form to ask us about our wholesale rates. Kindly state the quantity you would like to order, specify the design from our catalog and color of items (t-shirt, hat,poster, etc.).

We also offer custom design services for wholesale orders.

Are the packaging materials recyclable?

The poly bags used in our packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.

Can I cancel/change my address/order?

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

Taxes & Fees FAQ
Do Treaja's product prices include tax?
Yes, the prices you see on Treaja’s product pages include applicable tax or shipping.
Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You, our end customer, are responsible for these fees. Any fees are paid to appropriate customs agency by our end customer.

With Treaja’s calculated shipping rates at checkout, orders to Canada generate an Int’l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they’re less likely to get lost in the mail.

Design & Printing FAQ
How should I wash my printed garments?

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean

See each product page for product questions and answers, or any extra product specific instruction.

Help & Support FAQ
How do I get in touch with Treaja support?

We do our strive to provide the best support for all problems! Get in touch with us through the following email address:

Email:
You can also use the quick message form in our contact page. Our support team will get back to you as soon as possible!

Send us an email

Still have a question? Please send us a message at or using the following form.





Color Disclaimer

Even though we take all measures to keep colors as close as possible to real products, not all screens render colors the same way. Please note that the color of garments and artworks may differ from what you see on your screen and the actual product.