Returns and Exchange Policy

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product is received. For packages lost in transit, all claims must be submitted no more than 20 days after the delivery date.

What if the product is lost in the mail?

If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, Treaja, unfortunately, would not take responsibility.

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods to be sent to orders@treaja.com, then we will gladly send a replacement at no cost to you.

What if a frame breaks during shipment?

We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship the order to ensure the customer is satisfied with the product.

What if I want to exchange my purchase?

You may exchange your unworn and unwashed items within 30 calendar days after delivery. Please contact us prior to mailing your order back to initiate the exchange process. Customers are responsible for shipping costs associated with exchanging.

What if I want to return my purchase?

If you are not happy with your purchase and would like a return it please contact us. You may return your item for store credit within 30 days after delivery. We will credit the original purchase price minus the cost of shipping. Customers are responsible for shipping costs associated with returning an order.