RETURN POLICY
At Treaja®, we strive to provide high-quality products and exceptional customer service. Each item is made to order, and we want you to love your purchase. If you experience any issue with your order, please contact us right away so we can make it right.
Misprinted, Damaged, or Defective Items
Any claims for misprinted, damaged, or defective items must be submitted within 20 days after the product has been received.
Please include clear photos of the issue when submitting your claim.
If the problem is verified to be an error on our part, we will send a replacement at no additional cost.
Packages Lost in Transit
If your package appears to be lost in transit, please submit a claim no later than 20 days after the estimated delivery date.
We will work with the shipping carrier to investigate and ensure an appropriate resolution, which may include a replacement shipment.
Wrong or Insufficient Address
If the address provided is insufficient or incorrect and the order is returned to our facility, you will be responsible for the reshipment cost once we confirm an updated and accurate address with you.
Sealed Goods and Hygiene-Sensitive Items
For health and hygiene reasons, Treaja® does not accept returns of sealed goods (for example, face masks or similar products).
You agree that any returned orders containing such items will not be reshipped and will be safely disposed of.
Returns for Other Reasons (e.g., Sizing or Change of Mind)
Because each product is made to order, we cannot accept returns or exchanges for reasons such as size, color, or buyer’s remorse.
If an exception is approved, the buyer will be responsible for the return shipping cost. We recommend using a trackable shipping method to ensure the return arrives safely.
Before Placing Your Order
To help ensure you receive the perfect product:
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Check the Size Guide: Every item is made just for you, so please double-check measurements before ordering.
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Review Product Details: Read the full description and view all images carefully to understand the product style, fit, and fabric.
Returns and Exchange Policy FAQs
Yes. We offer escalating volume discounts that apply automatically at checkout, with no coupon code needed. The more items in your cart, the bigger the discount on every item:
- 4 to 10 items: 10% off each item
- 11 to 25 items: 12% off each item
- 26 to 50 items: 15% off each item
- 51 to 75 items: 18% off each item
- 76 to 100 items: 20% off each item
- 101 to 150 items: 22% off each item
- 151 to 200 items: 25% off each item
The discount is based on the total number of items in your cart, including mixed product types, sizes, and colors. So 2 t-shirts plus 2 hoodies qualifies as 4 items at 10% off. Treaja’s cart shows you exactly where you sit and how close you are to the next discount tier as you shop.
Important note: the volume discount cannot be combined with promo codes (entering a coupon disables the volume tier), and items already on sale are not eligible for additional bulk pricing.
If you receive an item that is defective or damaged, please notify us within 20 days of delivery.
To help us resolve the issue quickly, please provide a clear photo of the entire product laid flat on a well-lit surface, making sure the defect or damage is visible.
Once the issue is verified, we will send you a replacement at no additional cost.
Before returning any product, please contact us first so we can review your request and provide the correct return instructions.
The return address may vary depending on the product type and your location, so it’s important that you receive confirmation from us before sending anything back.
Once your return is approved, we will send you the proper return address and instructions.
Unannounced or unauthorized returns sent to any address without prior approval may not be processed correctly.
Once your returned item reaches our facility, the next steps depend on our prior communication.
If you contacted us before returning the item:
We will promptly follow the solution we agreed upon, whether that is a refund, replacement, or another resolution.
If the return was sent without prior approval:
We will contact you to understand the reason for the return and determine the appropriate next steps.
To ensure a smooth and timely process, please contact us before sending any item back.
Because every product is made to order, we cannot accept returns or exchanges for size errors or a change of mind. We encourage you to review the size guide and product details carefully before completing your purchase.
If you contact us about an order that does not fit as expected, we will review your case and do our best to find a suitable solution.
If your package has not arrived within the expected timeframe, please contact us no later than 20 days after the estimated delivery date.
Once the issue is confirmed with the shipping carrier, we will cover the cost of reprinting and shipping a replacement at no additional charge.
If your package is returned to us due to an incorrect or insufficient address, we will contact you to confirm the correct one. You will be responsible for the cost of reshipping the order to your updated address.
If the package cannot be returned or is not recovered by the carrier, a new order will need to be placed at your expense.
If your order is marked as delivered but you have not received it, please check around your property, with neighbors, or with your local post office or delivery service to see if it was left in a secure location.
If the package still cannot be located after checking with the carrier, please contact them directly to file a claim for the missing shipment.
Since the carrier has marked the order as delivered, we are unable to cover the cost of reprinting or reshipping the order in this situation.
